Account & data deletion
This page explains how to delete your SpendWise account, how to delete specific data without closing your account, and exactly what happens to your information in each case — in line with Google Play's Data safety and User Data policies.
Last updated: 9 August 2026
1. Delete your account
Deleting your account permanently removes your SpendWise profile and the personal data tied to it, as described in the table below. You can request this in two ways:
Option A — In the app
- Open SpendWise and go to Settings.
- Tap Account → Delete account.
- Confirm your identity and tap Permanently delete.
In-app deletion is processed immediately and does not require waiting on a support reply.
Option B — By email
If you can't access the app, send a deletion request from the email address associated with your SpendWise account.
2. Delete specific data without closing your account
You don't have to delete your whole account to remove certain data. You can clear individual categories and keep using SpendWise.
In the app
- Receipts & scanned items — Settings → Data → Delete receipt history.
- Location history (Receipt Radar) — Settings → Receipt Radar → Clear location history, or turn Receipt Radar off entirely.
- Sage chat history — Settings → Sage → Clear conversation history.
- Return & warranty reminders — deleted automatically when their linked receipt is deleted.
By email
If a data category isn't yet deletable in-app, email us at reach.spendwise@gmail.com naming the specific data you'd like removed (e.g. "delete my receipt history but keep my account"), and we'll process it manually.
3. What data SpendWise collects
SpendWise never asks for your bank login. Data is limited to what you provide directly or generate through use of the app:
| Category | Examples |
|---|---|
| Account info | Email address, display name, password (hashed) |
| Receipts & purchases | Scanned receipt images, extracted item-level data (via OpenAI Vision), store names, prices, dates |
| Location | Approximate/precise location while Receipt Radar geofencing is enabled, used to trigger return-deadline alerts near stores |
| Sage assistant | Chat messages you send to the Sage AI spending companion and the responses generated |
| App activity | In-app actions, crash logs, and diagnostics used to keep the app working |
4. What's deleted, what's retained, and for how long
| Data | On account deletion |
|---|---|
| Profile (email, name, password) | Deleted |
| Receipts, items, return deadlines | Deleted |
| Receipt Radar location history | Deleted |
| Sage chat history | Deleted |
| Backups | Removed from backups within 90 days |
| Records required by law, or for fraud/security/dispute purposes | Retained only as long as legally required, then deleted |
5. Processing timeline & verification
- In-app requests: processed immediately.
- Email requests: we verify you're the account owner, then process the request within 30 days, and confirm by email once complete.
- Backups: fully purged within 90 days of confirmed deletion.
Need help?
If you can't access the email address on your account, or have any question about this policy, contact us and include enough information to verify you're the account owner.